Shipping Information
We care about making our nursery as sustainable as we can: from propagation to shipping. The bags and tape that we use in our packaging are both plant-based and industrially compostable. Additionally, we encourage our customers to use the cardboard box that your order arrives in in your garden as mulch!
Shipping Times:
WE SHIP OUR CONTAINER GROWN NURSERY STOCK ALL YEAR ROUND!
We rely on our customers to monitor the temperature and weather conditions in their area and have their plants shipped when appropriate. We are not responsible for damage to plants that occurs during shipping due to extreme weather conditions.
If you want to reserve plants but don’t want them shipped until later, just place your order and specify the month you would like them shipped in the ‘Order Notes’ section in the final step of the checkout process.
We ship our plants Monday – Friday via UPS Ground all over the contiguous lower 48 states. We cannot ship to Hawaii, Alaska, or internationally, sorry!
Once the plants have been picked up from the nursery by UPS, it takes approximately 3-5 business days for the plants to arrive at locations west of the Rockies and approximately 4-7 business days for locations east of the Rockies. Normally you should receive your plants within 1-3 weeks after placing your order. However, spring and summer time are our busiest seasons and it takes our team longer to process orders. During this time, please be patient with us as we process hundreds of orders, and note that it will take about 3-6 weeks for your order to arrive after it has been placed. We thank you for understanding and for supporting us in the movement of food justice for all!
Shipping Rates:
West of the Rockies: $17.00 flat rate + 25% of total cost of order.
East of the Rockies: $20.00 flat rate + 30% of total cost of order.
Guarantee and Return Policy:
Sending our customers healthy, strong and true to name plants ready to take off in your garden is our highest priority. We grow our plants with sustainable organic practices which leave our plants free from toxic substances. At the same time, we maintain a strict natural pest and disease program to ensure our plants are not going to introduce some new pathogens to your garden. We guarantee that our plants arrive alive and in good condition ready to grow. Though we pack our orders carefully in secure boxes there may be some leaf bruising or other cosmetic disturbance that plants will easily grow out of. If plants should arrive dead or seriously damaged please notify us within one week after you receive your order. We will replace any defective plants free with the customer paying for the shipping OR we can refund the cost of the plants. Our liability is limited to the purchase price of the plant. Due to the many “out of our control” variables that can happen when growing plants we cannot guarantee their continued survival after arrival. We sincerely do want your planting to be a success and encourage you to call on us if you have questions or problems.
(510) 756-6965 or orders@plantingjustice.org
Restocking Fee:
When an order is canceled, we charge a 20% restocking fee to cover labor costs associated with the process.